Wednesday, July 10, 2013

System of Engagement (SOE) – It is most definitely a Mobile Discussion


This week I want to share some experiences form my client interactions, discussions and workshops. 

So, the term “System of Interaction” or ‘System of Engagement” is setting into business lingua franca. So I wanted to share some of my discussion on that that means and how I have approached it.
Essentially a “ System” can defined as a set of components forming an integrated whole and a system of interaction is set of components that are independent, interacting and above all Integrated. Coming to think about it, Mobility – be it an app on the Mobile device or the bits that emanate from a sensor in the field, meter in a home, a device in a car, train etc are plugged into an enterprise system and channeled through the business processes and eventually integrated as a “whole” business system. I have met with Heath care companies, Automakers, and telecommunication providers, and each one of them is grappling with achieving the “Whole” that can transform the business and take it to new heights.
So, understanding the business becomes imperative, for us to plug-in our thought process and architect a design that can bridge the gaps to complete the “System”. I have taken the liberty to define some concepts/products that can help us achieve that:

IIB – IBM Integration Bus V9.0 – Think of this as a glue that integrates “Other” systems, that provides smart decisive traffic shaping. (Combined ESB and WMB).

DP – IBM WebSphere Datapower Appliance V6.0 - This of this as a tool that provides the path to the glue (IIB) and ensures the flow or transport is secure, scalable, Internet ready and conforms to standards.

API Mgmt – IBM API Management V2.0 – This of this as an external persona of the business of “systems”. A platform that allows for a secure way to expose, manage and channel the enterprise front. This is becoming increasingly important in the seamless interaction space, giving enterprise full control and flexibility in launching new business fronts.

MobileFirst Platform – IBM Worklight – A wholistic platform that allows to integrate Mobile Application in a secure, seamless fashion to the enterprise eco-system that may be comprised of the components above and legacy enterprise systems.

IBM MessageSight – This of this as an appliance that is of internet scale and capable of receiving and processing messages and acting as a shock absorber for other back end processing systems.

Collectively I think, these can be positioned as a foundation to any “System of Interaction” or “System of engagement” discussion.
 So why as a Mobile Solution Architect, do I bring this up?   I should probably just stay focused on MobileFirst….:)

I bring them up as I think these are related… to Mobilization of an enterprise. Going Mobile has many technical underpinnings and to have a wholistic view is akin to having a “Systems” view. So knowing these concepts and products at a conceptual level IMHO is essential in a Mobile Conversation!

Have a great week ahead..

:)
Nitin